Very Sheltered Housing Staff Information
Retirement Home Staff
Manager
The day-to-day management of the Court is the responsibility of the Manager (Ms. Donna Moss).
The principle duties of the Manager are:
Finance
To ensure that the finances of the owner's company are in good order, in accordance with agreed decisions.
Staffing
To supervise the staff of the owner's company and contractors. To ensure that all of the personnel documentation is in good order and in conjunction with the Directors of the Company to appoint staff in accordance with the authorised establishment.
Maintenance
To ensure that the buildings and grounds are maintained in good order.
Resales
To assist in the re-sale of vacant properties.
Welfare of Owners
To promote the welfare of owners, making whatever arrangements are required for their social life and ensuring they receive the benefits to which they are entitled.
Duty Managers
Altogether, there are four Duty Managers but only one is present at a time. The Duty Managers work closely with the Manager to ensure the smooth running of all aspects of the Court and are given individual responsibilities for specialist activities under the direction of the Manager.
The Duty Managers are responsible for the day-to-day supervision of the Housekeeping Assistants, the Cooks and the Gardener.
Housekeeping Assistants
The exact duties of the Housekeeping Assistants are established by the Duty Managers in consultation with the owners but in general terms it includes any domestic assistance. Their responsibilities are:
to undertake those domestic duties which the individual owner requests for up to 1½ hours per week, as part of the basic service arrangement, to maintain the apartment in good order. to assist in the duties in the communal areas under the direction of the Duty Manager to undertake additional housekeeping assistance as required by the owners and agreed with the Manager and Duty Managers.The Housekeeping Assistants are not allowed to undertake personal or clinical care.
In the event of any difficulty between an owner and a Housekeeping Assistant reference should be made to the Manager on duty.
In addition the basic service charge includes an allowance of domestic assistance calculated at one hour per week for each dwelling, to be at the disposal of the Manager/Duty Manager for services in the communal areas.
Additional Housekeeping Assistance
If an owner needs more help than is provided for in the basic service charge, this can be supplied by arrangement with the Manager. The costs are listed in the Local Pages.
Because the hours of the staff have to be extended; it is necessary to give four weeks notice of cancellation and owners requiring the service are asked to sign a written contract.
Where owners require the help of Housekeeping Assistants on social outings, or as escorts (e.g. to hospital appointments), the hourly rate for additional help will be charged.
If there is any difficulty in paying for additional housekeeping assistance, the Manager is usually able to advise. In case of emergency, every effort will be made to provide an immediate service.
